PRIVACY POLICY

Last updated: October 7, 2026

The Creatives Clan ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thecreativesclan.com, submit an application or contact form, communicate with us, or use our video-editing services.

1. INFORMATION WE COLLECT

Information you provide

When you contact us or submit our video-editing application, we may collect your name, email address, creator or business type, channel or portfolio link, desired monthly video volume, estimated monthly editing budget, preferred start time, editing goals, example links, and any other information you include in your message.

If you become a client, we may also collect information reasonably necessary to communicate with you, prepare proposals, deliver services, manage the client relationship, and maintain business and transaction records. Payment information is processed by the applicable payment provider and is not stored directly by us unless expressly stated.

Information collected automatically

When you visit the website, our website platform and analytics provider may automatically receive technical and usage information such as your IP address, approximate location derived from IP, browser and device type, operating system, referring page, pages viewed, links clicked, visit times, cookie identifiers, and cookie-consent preferences.

2. HOW WE USE INFORMATION

We use personal information to:

• review and respond to video-editing inquiries;

• determine whether our services and capacity fit your needs;

• recommend appropriate video-editing packages;

• prepare proposals and take steps requested before entering a contract;

• provide, administer, support, and improve our services;

• operate, secure, troubleshoot, and improve the website;

• measure website traffic, engagement, and successful lead submissions;

• maintain business records and comply with legal obligations; and

• send marketing communications only where permitted by law and, when required, with your consent.

Where applicable, our legal bases include your consent, taking steps at your request before entering a contract, performing a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business, responding to inquiries, securing our website, and understanding service demand.

3. COOKIES AND GOOGLE ANALYTICS

The website uses essential cookies required for website functionality, security, and cookie-preference management. With your permission, we also use analytics cookies. You can Accept, Decline, or manage nonessential cookies through the cookie banner or its preference controls. Declining analytics cookies does not prevent you from using the main features of the website.

We use Google Analytics 4 to understand how visitors use the website and to measure events such as page views, scrolling, outbound clicks, form interactions, and successful lead submissions. Google Analytics may collect device, browser, usage, approximate-location, IP-related, and cookie or online identifier information. We configure analytics to operate subject to the consent choices presented on the website. Google may process this information according to its own privacy terms. More information is available at policies.google.com/privacy.

The website is hosted and operated through Squarespace, which may use essential cookies and process technical information necessary to provide, secure, and maintain the website. Information about Squarespace privacy practices is available at squarespace.com/privacy.

Our forms may be protected by Google reCAPTCHA. Use of reCAPTCHA is subject to Google's Privacy Policy at policies.google.com/privacy and Terms of Service at policies.google.com/terms.

Microsoft Clarity is not currently active on this website. If we activate additional analytics or advertising technologies in the future, we will update this policy and, where required, request consent before they operate.

4. HOW WE DISCLOSE INFORMATION

We do not sell or rent personal information. We may disclose information only as reasonably necessary to:

• service providers that host, secure, analyze, support, or help operate our website and business, including Squarespace and Google;

• contractors and professional advisers who need the information to perform services for us and are expected to protect it;

• payment processors or business-service providers when you purchase services;

• public authorities, courts, regulators, or other parties when required by law or necessary to protect legal rights, safety, and security; and

• a successor or potential successor in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate confidentiality protections.

We do not share personal information for cross-context behavioral advertising.

5. INTERNATIONAL DATA TRANSFERS

Our providers may process information in countries other than the country where you live. Where required, we and our providers rely on recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with law. Inquiries that do not become active client relationships are generally retained for no longer than 24 months after the last meaningful interaction unless a longer period is required for legal, security, or recordkeeping reasons.

7. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; and lodge a complaint with a data-protection authority. Withdrawing consent does not affect processing that occurred before withdrawal.

You may decline nonessential cookies through the website's cookie controls. You may opt out of marketing emails by using the unsubscribe link in an email or contacting us. We will not discriminate against you for exercising applicable privacy rights.

To make a privacy request, email visi@thecreativesclan.com. We may need to verify your identity before completing a request.

8. EMAIL AND COMMUNICATIONS

If you contact us, we may retain your message, contact details, and our response so we can address your inquiry and maintain appropriate business records. Submitting an application does not automatically subscribe you to marketing. We send promotional communications only where permitted by law, and you may opt out at any time.

9. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online service, storage system, or transmission method can be guaranteed to be completely secure.

10. CHILDREN

The website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us at visi@thecreativesclan.com so we can review and delete it where appropriate.

11. THIRD-PARTY LINKS

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised Last updated date.

13. CONTACT US

For questions, concerns, or privacy requests, contact:

The Creatives Clan

Email: visi@thecreativesclan.com

Website: thecreativesclan.com